Shipping

Disc Golf Swag (“we” and “us”) is the operator of (https://discgolfswag.com)

(“Website”). By placing an order through this Website you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

1. General
   Subject to stock availability. We try to maintain accurate stock counts on our
   website but from time-to-time there may be a stock discrepancy and we will not
   be able to fulfill all your items at time of purchase. In this instance, we will
   fulfill the available products to you, and contact you about whether you would
   prefer to await restocking of the backordered item or if you would prefer for us
   to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

1. Delivery Terms
   4.1 Transit Time Domestically
   In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.5 P.O. Box Shipping

Disc Golf Swag will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation

1. Tracking Notifications
   Upon dispatch, customers will receive a tracking link from which they will be
   able to follow the progress of their shipment based on the latest updates made
   available by the shipping provider.
2. Parcels Damaged In Transit
   If you find a parcel is damaged in-transit, if possible, please reject the
   parcel from the courier and get in touch with our customer service. If the
   parcel has been delivered without you being present, please contact customer
   service with next steps.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in the destination country. This varies by country, and Disc Golf Swag

encourages you to be aware of these potential costs before placing an order with

us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Disc Golf Swag at the customers expense,

and the customer will receive a refund for the value of goods paid, minus the

cost of the return shipping. The cost of the initial shipping will not be

refunded.

1. Cancellations
   If you change your mind before you have received your order, we are able to
   accept cancellations at any time before the order has been dispatched. If an
   order
   has already been dispatched, please refer to our refund policy.
2. Insurance
   Parcels are insured for loss and damage up to the value as stated by the
   courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

9.3 Missing Orders Marked as Delivered

Once an order is marked as delivered by the carrier, it is the customer’s responsibility to ensure its receipt. If you believe your package is missing, you must contact us within 7 days of the marked delivery date so we can assist in locating it. We recommend checking with household members, neighbors, or your local post office in case of misdelivery. Orders reported as missing after 7 days of delivery confirmation may not be eligible for replacement or refund.

Customer service
For all customer service enquiries, please submit an enquiry at
discgolfswagcs@gmail.com